Our products will be delivered throught DHL.
When product parts are in stock, delivery time is approximately 10 days (except in cases of force majeure, transport strikes, etc.)
Products are delivered to the address specified by the customer on the order form. The customer may, upon request, have the invoice sent to the billing address and not the delivery address by validating the option provided for this purpose on the order form.
The customer is responsible for verifying the condition of the product packaging upon delivery and indicating any damage to the carrier on the delivery note, as well as to SwissKubiK SA. Any anomaly concerning delivery (damages, delivery-related missing products, damaged package, broken products) must be indicated upon receipt imperatively. In case of damage, the customer must inform the carrier no later than the first business day following the date of delivery.
The customer must address to us on the same day of delivery or, at the latest, one working day following delivery, any claim of delivery errors and/or non-conformity of products in kind or in quality compared to indications listed on the order. All claims made beyond this time frame will be rejected. This type of claims can be made to us:
- Via our website under the "contact us" form
- Via post mail: firstname.lastname@example.org
As soon as we start packing your order we will send you an email with the delivery information.
fter that you will be able to track your order on : DHL webtsite
Any order placed on the site and delivered outside Switzerland could be subjected to possible taxes and customs duties that are imposed when the parcel arrives to destination. These customs duties and possible taxes dependent on the delivery of a product are with your load and on your own responsibility. We are not held to check and to inform you about the customs duties and taxes applicable. In order to be acquainted with them, we recommend you to contact the proper authorities of your country.
Thanks for agreeing to take note of our policy of returns applicable to the articles which we sell. In the event of delivery of an article not in conformity with your order or damaged during transport, thanks for agreeing to consult our policy of delivery (article 3). To be accepted, any return will have to be announced as a preliminary to the Customer service of SwissKubiK SA. The expenses of sending are with the load of SwissKubiK SA, except if the taken again product does not correspond to the declaration of origin written by the consumer on the return note.